Returns & Refunds Policy
At CORE Equipment, we’re dedicated to making your outdoor experience as easy and enjoyable as possible. We want you to be completely satisfied with your purchase. If, for any reason, you’re not, you can return your CORE Equipment item by mail within 60 days of the delivery date. Please ensure all original packaging and contents are included.
*Please note that replacement parts are not eligible for return or exchange.
Refund Options
Refund to Original Payment: If you prefer a refund, it will be processed using the original payment method.
Store Credit: If you prefer store credit, we'll email you a CORE Equipment give card for the return amount.
How to Return an Item
1. Visit our Returns Portal: To initiate a return, visit our Returns Portal. Enter your order details, choose the items you want to return and follow the instructions provided.
2. Select Your Preferred Return Option: You can choose whether to receive a refund or store credit. If you choose store credit, we’ll send a gift card to your email.
3. Prepare Your Return: You'll receive a prepaid shipping label for items that must be returned to us. Pack your item securely, attach the label, and it’ll be ready to ship!
4. Send it Back: Drop your package at the nearest shipping location. Once we receive and inspect your return, we’ll process your refund or credit within 2-3 business days.
*Please note that the refund may take 3-5 business days to be credited to your account.
Purchases from Authorized Dealers
If you purchased your CORE Equipment product from an authorized dealer, the dealer's return policy applies. Please contact the dealer directly for more information. Items bought from authorized dealers must be returned to the original place of purchase.
Gift Cards
CORE Equipment electronic gift cards may only be used on coreequipment.com. They are final sale, non-refundable, and non-reloadable. Any remaining balance may only be exchanged for website credit at any time; the gift card holders must verify the original purchaser’s billing information or provide the last four characters of the gift card number. Gift cards are valid for two years from the date of purchase. Lost or stolen gift cards and their corresponding card numbers are the holder's responsibility and will not be replaced by CORE Equipment.