Returns & Refunds Policy
At CORE Equipment, we’re committed to making your outdoor experience as easy and enjoyable as possible. If you’re not completely satisfied with your purchase, items may be returned by mail within 30 days as long as they are unused, in their original condition, and include all original packaging. We can only accept returns for items purchased directly from our website.
Customers are responsible for return shipping costs, which may appear as a “Handling Fee” in our return portal. This fee is based on the return label cost and will not exceed $20. To avoid return shipping costs, you may choose to receive store credit (a gift card) instead of a refund. Store credit can only be used for purchases made on our website.
*Replacement parts are not eligible for return or exchange. We can only accept returns for products purchased directly through our website. If you purchased your item from another retailer, please contact them directly regarding their return policy.
Refund Options
Refund to Original Payment: If you prefer a refund, it will be processed using the original payment method. (Subject to a handling fee to cover return shipping costs)
Store Credit: If you prefer store credit, we'll email you a CORE Equipment gift card for the return amount. (No return shipping costs)
How to Return an Item
1. Visit our Returns Portal: To initiate a return, visit our Returns Portal. Enter your order details, choose the items you want to return, and follow the instructions provided.
2. Select Your Preferred Return Option: You can choose whether to receive a refund or store credit. If you choose store credit, we’ll send a gift card to your email.
3. Prepare Your Return: You'll receive a shipping label for items that must be returned to us. Pack your item securely, attach the label, and it’ll be ready to ship!
4. Send it Back: Drop your package at the nearest shipping location. Once we receive and inspect your return, we’ll process your refund or credit within 2-3 business days.
*Please note that the refund may take 3-5 business days to be credited to your bank account.
Exchanges
We don’t offer direct exchanges at this time. Instead, please return your item for a refund and place a new order for the correct product.
Purchases from Authorized Dealers
If you purchased your CORE Equipment product from an authorized dealer, the dealer's return policy applies. Please contact the dealer directly for more information. Items bought from authorized dealers must be returned to the original place of purchase.
Gift Cards
CORE Equipment electronic gift cards may only be used on coreequipment.com. They are final sale, non-refundable, and non-reloadable. Any remaining balance may only be exchanged for website credit at any time; the gift card holders must verify the original purchaser’s billing information or provide the last four characters of the gift card number. Gift cards are valid for two years from the date of purchase. Lost or stolen gift cards and their corresponding card numbers are the holder's responsibility and will not be replaced by CORE Equipment.