Product FAQs

Our product FAQs cover our most common questions. Looking for our general FAQs? You can find that HERE. If you don’t find the answer you’re looking for, our Customer Service team is always here to help!

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Tents

Do I need to waterproof my tent?

We recommend waterproofing your tent at the start of each camping season. Our tents are designed to be water-resistant up to 1200mm, but they’re not fully waterproof. For added protection, apply a seam sealer like Scotchgard on the seams and NikWax on the tent body. 

Help! The center of my INSTANT tent won't stand up.

You may have a broken corner joint. Check all of the joints for damage (under the fabric sleeves) and call Customer Service if you need a replacement.

Help! The poles on my INSTANT tent are not staying extended.

Check that all poles are locked in place by looking to see if the buttons are popped out and locked into place. Extend the leg pole farther if the button is unlocked. It will “click” into place.

Is the tent freestanding?

Yes, all of our tents are freestanding. This means that the poles attach to the tent in such a way that nothing else is required to stand up the tent.

How many seasons is my tent?

All of our tents are rated for three-seasons. Meaning they are recommended for use during Spring, Summer and Fall.

Can the tent be used in the rain?

Absolutely! The fabric has a durable water-resistant coating, and the seams are all sealed with a waterproof tape at the factory.

How do I get everything back in the bag?

The trick is to take your time and remove all the air. Once the tent is folded up, use the poles as an axle to roll the tent and force air out. The weight of the poles will help do the work for you.