Warranty Policy
If you have received a product that is damaged or defective upon receipt, please see our warranty information and fill out the warranty form. At our discretion, we will provide either a replacement part or a product. Returns of damaged or defective items must be approved by the Customer Service Warranty Department before the return process is started.
Original receipt or proof of purchase as well as proof of defect in the form of a photograph or video is required. CORE Equipment will not be responsible for shipping costs incurred outside the continental USA. Warranty is valid for the original purchaser and is not transferable.
CORE Equipment and Elevate LLC warrants for a period commencing no earlier than the date of delivery, products against any defects in materials or workmanship. See below for warranty by product category.
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Product Category
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Limited Warranty
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Tents
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1 Year
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Shelters
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1 Year
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Furniture
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1 Year
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Sleep
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1 Year
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Lighting
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1 Year
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Hammocks
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1 Year
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Coolers
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3 Year
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Limited Warranty
Does NOT cover normal wear and tear, abuse or misuse of products including damage from inclement weather conditions, such as wind, rain, or hail. In case of inclement weather, remove all valuables and persons and seek appropriate shelter. Under no circumstances will CORE Equipment or Elevate LLC be liable or responsible for any incidental or consequential damages.
Our products are designed and intended for Recreational use only. Prolonged exposure to UV rays will cause any fabric to fade and deteriorate and is NOT covered by this Limited Warranty.
All replacement products or parts will assume the remaining warranty of the original product. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
Authorized Dealers
CORE Equipment uses approved and authorized distributors to furnish quality products. CORE Equipment provides warranty coverage only on products purchased from authorized distributors. Warranty does not apply to products purchased from an unauthorized reseller. Unauthorized resellers may sell used, defective, or counterfeit products, or those not designed for use in your country. To determine whether the seller of a CORE product is one that has been approved and authorized by Elevate LLC, owner of the CORE Equipment brand, please contact our Customer Service team.
Replacement Parts
Replacement parts are available! Just contact our Customer Service team for replacement parts.
Replacement parts are not covered by warranty, and pricing includes a flat rate shipping fee.
Replacement parts will have a flat $10.00 return fee deducted from your refund.
Replacement rainfly & canopy tops will have a flat $15.00 return fee deducted from your refund.